Emergency plumbers and heating engineers
Need help in an emergency?
There is never a good time to have a fault or a breakdown. That’s why our team of plumbers and heating engineers are available 24/7 to respond to your emergency .
We provide emergency callouts from our headquarters in Sawbridgeworth into Bishop’s Stortford, Harlow, Broxbourne and surrounding areas in Hertfordshire, Essex and North London.
If you need urgent assistance with a boiler breakdown, a gas or water leak, burst pipe, or fault with your plumbing or central heating system, our emergency callout service is just a phone call away.
For your own safety, we ask that you follow our ‘3 steps to get help’.
Call us: 0800 043 8541
Dealing with plumbing & heating emergencies
1: Safety First
As always, we advise our customers to think of their personal safety first, before giving us a call.
Gas Leaks
Turn off the gas supply and open windows. If the leak is letting out a lot of gas, do not use electrical switches or appliance and vacate the premises.
Water Leaks
Try to control the flow of water with a bucket, or if necessary, turn off the water supply at the stop cock.
Faults & Breakdowns
If your boiler, shower or appliance is not performing properly, turn it off until one of our qualified Gas Safe Registered plumbing and heating engineers arrives.
2: Details
Before you contact us, it is really helpful if you are able to provide useful information about the problem you’re experiencing, as it can give us clues to what is wrong. We can then offer initial advice to keep you safe and minimise any damage until we get there. It also allows us to prepare our plumbing and heating engineer for their arrival at you property.
Here are a few questions to guide you.
- What happened?
- What are the symptoms?
- Is there a leak, a smell of gas or burning?
- Are there any warnings, flashing lights or error codes on the display panel?
- Are there any unusual noises?
- If it is a piece of equipment – please make a note of the manufacturer and model name or number.
In order for us to get to you, we are also going to need your full address and postcode, as well as a contact name and phone number.
3: Call us!
Now you’re ready to call us. Please speak to a member of our team and provide the details of the problem you are experiencing. They will then be able to offer advice and arrange a visit by one of our qualified plumbing and heating engineers.
If your circumstances are considered an emergency, we will endeavour to get out to you as soon as possible.
Call us on:
0800 043 8541
Emergency Boiler & Heating Repairs
Emergency Boiler Repairs
A boiler breakdown, a leak or fault can take you by surprise and come at the most inconvenient of times, which is why Pro Plumbing Ltd treat emergency repairs as a priority and offer a 24/7 emergency response service. Once we have spoken to you, we will despatch one of our team of skilled Gas Safe registered plumbing and heating engineers to your property as quickly as possible to deal with the issue.
Boiler Breakdowns
In the event of a boiler fault or breakdown it helps if you can tell us the boiler manufacturer and model name/number. Our boiler engineer will also ask you to provide details of the fault, including any warnings or error codes displayed on the control panel, and to describe the symptoms. This helps us to understand the fault and allows us to offer initial advice over the phone to help you and keep you safe. It also allows us to inform and prepare our heating engineer for their arrival, and any boiler repairs.
Finding the fault
Once our plumbing and heating engineer arrives at your property, they will perform a boiler inspection to identify the fault(s). This typically involves a systematic check of the boiler system components and the associated central heating, thermostatic controls and pipework. After completing the inspection, diagnosing the problem and identifying the fault, our engineer will be able to provide a provisional quote for completing the repairs, including any replacement parts and labour.
Boiler & Heating System Manufacturers We Work With
