Privacy Policy
1. About this Policy
Pro Plumbing is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected.
The intention of this privacy notice is to inform you of what to expect when Pro Plumbing collects personal information. This applies to the information we collect when:
- You visit our website (proplumbingltd.com)
- You make an enquiry or complaint
- You use our services
- You work for us, or apply for a job
By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.
2. Definition of Personal Data
Personal Data refers to any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via the pro Plumbing website proplumbingltd.com and emails.
By providing your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.
Please ensure you understand this Privacy Policy in its entirety by taking your time to read it.
3. Who Are We?
Pro Plumbing are an independent plumbing and heating company.
Pro Plumbing Limited is a company incorporated in England and Wales with the company registration number: 05865323
4. How Do We Collect Information from You?
We collect information from you when:
- You contact us to make a booking
- You browse the Pro Plumbing website (see our Cookie Policy here)
- You leave feedback or a review
- You sign up to reminders and/or marketing emails
5. What Type of Information is Collected from You?
When you make a booking, you will be asked to submit personal information. We collect this information so that we can fulfil your booking, provide a quotation and invoices, as well as provide you with the best level of service.
When you make a booking, we collect information such as:
- Your name
- Your address
- Your phone or mobile phone number
- Your email address (used for booking confirmations, correspondence, quotes, invoices and feedback emails)
- Your billing information taken for deposits or payments
- Any comments/feedback you submit
- Marketing preferences (weather you opt-in or opt-out)
When you access the our website www.proplumbingltd.com
There is “Device Information” about your computer hardware and software that is automatically collected by Google Analytics / Google Console. The information can include:
- Device type (e.g. mobile, computer, laptop, tablet)
- Cookies
- Operating system
- IP address
- Browser information (e.g. type, language and history)
- Access times
- Settings
- Referring website addresses
- Other data about your device to provide the services as otherwise described in this Policy
- Location information (we may receive your location, such as city or neighbourhood)
6. Your Data Protection Rights
Under the Data Protection Act, you have the following rights, including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
7. Recruitment
You may submit your CV if you are interested in working for us. This information may include:
- Personal details (name, address, phone/mobile numbers, email address, etc)
- Education details
- Employment & Salary history
- Other relevant details
Pro Plumbing will use this information to assess your application. All unsuccessful applications will be destroyed within 30 working days. If you would like to be considered for future positions, we can keep your information on record for up to 12 months, given your written consent. You are free to withdraw your consent at any time in writing.
8. How is your information used?
The use of your personal data will always have a lawful basis, either because it is necessary to complete a booking and provide a service, because you have consented to our use of your personal data (e.g. by subscribing to emails/notifications), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a service, and in particular for the following reasons.
- Internal record keeping
- Sending you service emails (quotes/estimates, booking confirmations, invoices, feedback and service reminders)
- Improving Pro Plumbing products and services
- Sending marketing communications if you have opted to receive them
9. Who Has Access to Your Information?
We use a range of technology to store and protect the information maintained on Pro Plumbing systems from loss, misuse, unauthorised access or disclose, alteration or destruction. We will not sell, distribute or lease your personal information to third parties. Any Personal information Pro Plumbing request from you will be safeguarded under the Data Protection Act.
We will endeavour to take all reasonable care, in so far as is possible to do so, to keep your information secure, but in the absence of negligence on our part, we cannot be held liable for any loss if a third party procures unauthorised access to any data Pro Plumbing hold. You may choose to restrict the collection or use of your personal information at any point. Please refer to the ‘Your Choices’ section of this Privacy Policy for details.
10. How and Where Do We Store Data?
All information collected from users of the website is owned solely by Pro Plumbing.
We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.
From marketing emails, whereby you have opted in, or verbally, in our email-marketing platform.
11. Profiling
We may analyse your personal information to create a profile of your interests/ preferences, so that we can contact you with information that is relevant to you.
12. Your Choices
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties, furthermore you can change your marketing preferences at any time by contacting the Data Protection Officer by email at: info@proplumbingltd.com
You have a right to request a copy of the personal information that we hold about you and have any inaccuracies corrected. Any such requests should be made by email to the Data Protection Officer: info@proplumbingltd.com
You have the right to withdraw your consent for Pro Plumbing to use your personal data at any time, and to request that we delete it. We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.
We use customer feedback to develop and improve our services. We may post your comments about our services on our website. If you do not wish to have your comments posted on the our website, please indicate your desire not to be included by appending the comments section.
13. Changes to This Statement
We will occasionally update this Privacy Policy to reflect the company and customer feedback. We encourage you to periodically review this statement, so that you are informed of how we are protecting your information. This policy was last updated on the 24th January 2023.
14. Contact Information
We welcome your comments regarding this Privacy Policy. If you believe that we have not adhered to this Privacy Policy, please contact the Data Protection Officer. We will aim to use commercially reasonable efforts to promptly determine and remedy your concerns.
If you have a question or query in respect of the information collected on our website, please email the Data Protection Officer at info@proplumbingltd.com
